Terms of service

Who you are contracting with

These terms are an agreement between you and Neo Zino, an individual based in Israel operating the hosted DispatchSEO service at dispatchseo.com ("we", "us"). By creating an account, subscribing, or using the hosted service, you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to bind it, and "you" means that company.

DispatchSEO is also open source. If you self-host it, these commercial terms do not apply to you at all - your rights and obligations come from the AGPL-3.0 licence in the repository. These terms govern only the hosted service we run.

The service

DispatchSEO researches keywords for your website, drafts articles and interactive tools as pull requests to your repository, and tracks your search rankings. You connect your own GitHub repository, your own Google Search Console account, and your own coding-agent subscription. We provide the research data, the scheduling, the dashboard and the rank tracking.

Content is generated by your coding-agent subscription, not by us. We orchestrate it; the drafting happens under your own account with a third-party provider, on their terms and at their cost.

Review and automatic mode. By default every suggestion and every draft waits for you in a review queue, and nothing reaches your site until you approve it. You may also switch on automatic mode, which approves and merges on a schedule without waiting for you. If you enable automatic mode, content will be published to your site without your prior review, and you accept responsibility for it exactly as if you had approved each item yourself. Every change still arrives as a pull request in your own repository, so the record of what changed is yours and you can revert it. Automatic mode is off unless you turn it on.

Your account

You must be at least 18 to use the hosted service, and the information you sign up with must be accurate and kept up to date. You are responsible for keeping your sign-in method secure and for everything done under your account. Tell us promptly at support@dispatchseo.com if you believe it has been compromised.

Connect only websites and repositories you own or are authorised to manage, and only third-party accounts you are entitled to use. You are responsible for having the rights you assert when you connect something.

Plans, billing, and renewal

Paid plans are billed monthly in advance through our payment provider, Polar, who acts as merchant of record and is the seller of record for your purchase. Prices are shown at checkout. Each plan sets limits - number of sites and tracked keywords - which are enforced on your account.

Your subscription renews automatically at the end of each billing period, at the then-current price, and your payment method is charged again, until you cancel. There is no minimum term.

Free trial. Where a plan is offered with a free trial, the length of the trial is shown at checkout, your payment method is collected then, and it is first charged when the trial ends and the subscription begins. Cancel any time before the trial ends, from the billing page in your dashboard, and you are charged nothing.

Cancelling. You can cancel at any time from the billing page in your dashboard - the same place and the same few clicks it took to subscribe. Cancellation takes effect at the end of the current billing period and you keep full access until then. We will never require you to email, call, or sit through a retention flow to cancel.

Price changes.We may change prices. We will give you at least 30 days' notice by email before a new price applies to your subscription, and the change takes effect at your next renewal after that notice. If you don't want the new price, cancel before it takes effect; continuing to use the service after that is acceptance of it.

Taxes. Prices exclude VAT and other applicable taxes unless stated otherwise. Polar handles tax collection and remittance as merchant of record.

Failed payments. If a charge fails we may retry it and may suspend the service until payment succeeds. We will tell you before suspending.

Refunds and your right to change your mind

Outside the situations below, fees are non-refundable, including for partially used periods - cancelling stops future renewals rather than refunding the current one. If something went wrong on our side, contact us at support@dispatchseo.com and we will sort it out case by case; we would rather refund you than argue.

If you are a consumer in the EU, EEA or UK - meaning you are buying for purposes outside your trade, business or profession - you have a statutory right to withdraw from this contract within 14 days, without giving a reason. Because the service starts immediately, when you subscribe you expressly ask us to begin performance during that 14-day period and acknowledge that once we have fully performed you lose the right to withdraw. If you withdraw while the service is still running, you owe us a proportionate amount for what you have already received, and we refund the rest within 14 days using the same payment method. To withdraw, use the cancellation control on the billing page or write to support@dispatchseo.com with a clear statement; we will confirm receipt in writing. Nothing in these terms takes away consumer rights that your local law does not let us take away.

Acceptable use

Use the service for your own websites and content. You must not:

• connect a site or repository you do not own or are not authorised to manage, or use someone else's credentials;
• generate or publish content that infringes anyone's copyright, trademark, or other rights, or that is defamatory, deceptive, or unlawful;
• run bulk or spam operations - mass-produced doorway pages, scaled content abuse, or anything designed primarily to manipulate search rankings rather than serve readers;
• abuse the connected APIs (Google Search Console, GitHub, DataForSEO, your coding agent) or breach their terms, or exceed the limits of your plan by technical means;
• attempt to access another customer's data, probe or interfere with the service's security, or use it to build a competing product from our non-public material;
• resell or provide the hosted service to third parties without our agreement.

Security research is welcome if you tell us first at support@dispatchseo.com, stay within your own account, and give us a reasonable chance to fix what you find before disclosing it.

Your content, our service

You own your content. Your site, your repository, the material you connect, and the pull requests generated for you remain yours. We claim no ownership of any of it. You grant us only the limited licence needed to operate the service for you - to store, process and transmit that material so the product can do the job you asked it to do - and that licence ends when you delete the material or your account.

We own the service.DispatchSEO's hosted platform, its interfaces, and the DispatchSEO name and marks are ours. The software itself is licensed under AGPL-3.0, and those rights are what the licence grants you - nothing in these terms reduces them - but the licence does not give you a right to our trademarks or to the hosted service.

Feedback. If you send us ideas or suggestions, we may use them freely and without obligation to you. We are not taking anything else you own by saying so.

How we handle the data you connect is set out in our privacy policy. If you need a data processing agreement, ours is at /dpa.

AI-generated content: what we do and do not promise

The articles and tools this service produces are generated by AI. That carries risks which are inherent to the technology rather than defects we can engineer away, and you need to know what they are before you publish anything.

Accuracy. AI output can be confidently wrong. It may contain factual errors, invented citations, outdated information, or claims about your own product that are not true. We do not warrant that any output is accurate, complete, or fit for any purpose. You must review output before publishing it, and if you have switched on automatic mode you have chosen to publish without that review and accepted the consequences.

Originality and ownership. AI output may resemble existing material, and in many countries material generated without meaningful human authorship may not attract copyright at all. We assign to you whatever rights we may have in the output, if any, but we cannot and do not warrant that output is original, that it is protectable by copyright, or that publishing it will not infringe someone else's rights. Checking that is yours to do.

Search results.SEO depends on many things outside anyone's control. We do not guarantee any ranking, any amount of traffic, that your pages will be indexed, or that they will not be affected by a search engine's algorithm changes, spam policies, or manual actions - including policies about AI-generated content, which change without notice. Nothing on our marketing pages is a promise of results.

Your responsibility for what you publish. You decide what goes on your site. You are responsible for its accuracy, its legality, its compliance with the rules of the platforms it appears on, and for any labelling or disclosure your own law requires of AI-generated material.

Third-party services

The service works by connecting to accounts you bring: GitHub, Google Search Console, your coding-agent subscription (such as Anthropic's Claude or OpenAI's Codex), and optionally others such as DataForSEO. Your use of those services is governed by their own terms and paid for at their own prices. We are not responsible for their availability, their pricing, their output, or decisions they make about your accounts, and a failure or change on their side that degrades the service is not a breach of these terms by us. Payments are processed by Polar under Polar's own terms.

Changes to the service

We develop the product continuously and may add, change, or remove features. If we discontinue a material feature you are relying on, or the service as a whole, we will give you at least 30 days' notice by email and refund any fees you have paid for a period you will not receive. Because the software is open source, discontinuation of the hosted service never leaves you without a way to keep running it.

Suspension and termination

You can cancel or delete your account at any time from the dashboard. Deleting your account cancels your subscription, removes DispatchSEO from your connected repositories, and erases your projects and their history.

We may suspend or terminate an account that breaches these terms, abuses the service or the connected APIs, or creates legal or security risk for us or other customers. We will give notice and a chance to fix the problem where it is reasonable to do so; where the risk is serious or ongoing we may act first and explain immediately after. If we terminate you without cause, we refund the unused portion of your current period.

After termination we delete your stored data as described in the privacy policy, except records we must keep for billing, tax, or legal reasons, which Polar retains as merchant of record.

Warranties

The service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory - including any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement. We do not warrant that the service will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that any result will be achieved.

Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you, and nothing here affects consumer rights that your local law makes non-excludable.

Liability we never limit

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for wilful misconduct or gross negligence, or for any other liability that the law does not permit us to exclude or limit. If any other provision of these terms would conflict with this one, this one wins.

Limits on our liability

Subject always to the section above, our total aggregate liability for all claims arising out of or relating to the service or these terms - whether in contract, tort (including negligence), statute or otherwise - will not exceed the greater of (a) the fees you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars (US$100).

Separately, and to the extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, lost revenue, lost or corrupted data, lost search rankings or traffic, loss of goodwill, or the cost of substitute services - even if we were told such damages were possible and even if a limited remedy fails of its essential purpose.

Each of the two paragraphs above stands on its own. If one is held unenforceable, the other continues to apply.

These limits reflect a deliberate allocation of risk in exchange for the price charged, and the service would not be offered at this price without them.

Indemnity

You will defend and indemnify us against third-party claims, and the reasonable legal costs and any award or settlement arising from them, to the extent they arise out of: content you published or caused to be published using the service; your breach of these terms or of the acceptable-use rules; your use of a site, repository, or account you were not authorised to use; or your infringement of anyone's intellectual property or other rights.

We will tell you promptly about any such claim, give you control of its defence and settlement (except that you may not settle in a way that admits fault on our behalf or imposes an obligation on us without our consent, which we will not unreasonably withhold), and give you reasonable cooperation at your expense. This obligation does not apply to the extent the claim arises from our own breach, and it does not apply at all if you are a consumer and your local law does not permit it.

Force majeure

Neither of us is liable for a failure or delay caused by something beyond our reasonable control - including outages at hosting, payment, or API providers, network failures, cyberattacks, acts of government, war, or natural disaster. If such an event prevents us from providing the service for a prolonged period, either of us may terminate and we will refund fees paid for the period not delivered.

Changes to these terms

We may update these terms. For material changes we will give you at least 30 days' notice by email or in the product before they take effect, and the new terms apply from your next renewal after that. If you do not accept them, cancel before they take effect; continuing to use the service afterwards means you accept them. Non-material changes - fixing a typo, clarifying wording, naming a new subprocessor - take effect when posted. Every version is dated, and because the site is open source the full history of this page is public.

Governing law and disputes

These terms are governed by the laws of Israel, and the competent courts of Tel Aviv-Jaffa have exclusive jurisdiction. If you are a consumer, this does not deprive you of the protection of mandatory provisions of the law of the country where you live, or of your right to bring proceedings in your local courts.

Before starting formal proceedings, please email support@dispatchseo.com with a description of the problem and what you would like us to do. Most things are cheaper and faster to fix that way, and we commit to responding within 30 days.

Everything else

Severability. If any provision is held invalid or unenforceable, it is limited or removed to the minimum extent necessary and the rest of these terms remain in force.

No waiver. If we do not enforce a provision, that is not a waiver of it or of our right to enforce it later.

Assignment. You may not assign or transfer these terms without our written consent. We may assign them to a successor in connection with a merger, acquisition, or sale of the business, on notice to you.

Notices. We will send notices to the email address on your account - keep it current. You can reach us at support@dispatchseo.com.

Export and sanctions. You confirm that you are not located in, and not acting on behalf of anyone in, a country or on a list subject to applicable trade sanctions or export restrictions.

Entire agreement. These terms, together with the privacy policy and any data processing agreement between us, are the whole agreement about the hosted service and replace anything said before. Nothing here excludes liability for fraud.

Survival. The sections on your content and our service, AI-generated content, warranties, liability, indemnity, governing law, and this section survive termination.

No agency. These terms create no partnership, employment, or agency relationship between us, and give no rights to anyone who is not a party to them.

Contact

Questions about these terms: support@dispatchseo.com. Questions about data: privacy policy and subprocessors.